Refund policy

Refund & Return Policy

At Almora Bags, customer satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

Please review our return and refund policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • All original packaging, tags, and included accessories must be intact.
  • A return request must be submitted within 7 days of delivery.

Returns that do not meet these requirements may be declined or approved for a partial refund at our discretion.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final Sale or Clearance items
  • Customized or personalized products
  • Gift cards or promotional items

How to Initiate a Return

To request a return:

  1. Email us at almorabags@gmail.com with your order number and reason for return.

  2. Our support team will respond within 24–48 hours with return instructions.

  3. Securely pack the item in its original packaging.

  4. Ship the item to the return address provided by our team.

Please do not send any items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • An incorrect item was delivered

We recommend using a trackable shipping service, as Almora Bags is not responsible for items lost during return transit.

Refund Process

Once your returned item is received and inspected:

  • You will be notified whether your refund has been approved or rejected.
  • If approved, refunds will be processed within 5–7 business days.
  • The refund will be issued to the original payment method.
  • A confirmation email will be sent once the refund is completed.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We do not currently offer direct exchanges.
If you would like a different item, please return the original product for a refund and place a new order separately.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us immediately:

📧 Email: almorabags@gmail.com
📱 Phone / WhatsApp: +44 7498 651483

We will arrange a replacement or issue a full refund where applicable.

Delayed or Missing Refunds

If you have not received your refund after 7 business days:

  • Check your bank account again.
  • Contact your card provider, as processing times may vary.
  • If the issue persists, contact us directly and we will assist you promptly.